Trouble accessing your Network Attached Storage (NAS)

Article Id: AA-02004 Last updated date: 11-17-2017

If the Drobo has lost connection with the network or Dashboard, try the following;
  • Power cycle the router/wifi
  • If the Drobo is not detected in Drobo Dashboard, see: NAS Dashboard Discovery
  • Restart the Drobo in Dashboard > Tools > Restart.
Once restarted, go to Drobo Dashboard > Settings > Network:
  • If set to a Static IP address, change to Automatically assign IP settings to (DHCP).
Note: The Drobo will restart after this has been selected. The Drobo will take a few minutes to restart, then Drobo will reappear in Drobo Dashboard.

If you still do not have connectivity:
  • Connect your Drobo directly to your computer via Ethernet cable
  • If you are using Windows, do the following;
    • Go to Start
    • Type cmd.exe 
    • Enter telnet x.x.x.x 5000 where x.x.x.x is the IP address of the Drobo.
    • If the above steps do not work, take a screen shot and then replace the IP address of the Drobo with Take a screen shot of this as well. Upload these screen shots to the case.
    • Restart the Drobo using the toggle switch on the back of the Drobo. 

If Telnet does not work, follow the steps below to determine if issue is with the network or Drobo Dashboard;
  • Uninstall/Reinstall Drobo Dashboard
  • Ensue Auto-Discovery is turned on in Dashboard. Auto-Discovery is located in Preferences, Drobo Discovery Settings, enable Auto-Discovery
Note: If Drobo is accessible when directly connected, check your network configuration.
If you still cannot access your Drobo, provide the following information:
  1. Were there any changes recently made to your host, OS or Network hardware?
  2. Can you manually mount the Shares as follows, How to Manually Mount Shares
  3. Get a Diagnostic and Contact Support , let us know approximately the last time you were able to connect. 
Keywords, network, not detected, 5N, 5N2, B810n, not found, no discovery, not discovered